I really enjoy IM! I have been using MSN IM for awhile now to talk to friends who have moved away. It is great to find them online and chat :) So I definitely love this feature in my personal life. Not too sure about using IM in the library, yes it's a great tool, but you have to have the staff available to keep an eye on it....
If I were a library patron I would definitely use Im for questions as long as they were answered in a timely manner.
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